Infrastructure and information security
- A secure & redundant point to point 8 MB MPLS Link from VSNL (Tata Teleservices, India's largest Telco). Capable of 240 High Quality Inbound/Outbound calls concurrently. Though this is on VoIP, this is a dedicated private circuit from UK to our Indian offices.
- Direct access carrier backbone from Tata Teleservices ending inside facility
- 4 MB Dedicated Internet connection from Tata Teleservices, 4 MB Dedicated Internet connection from Reliance and 4 MB MPLS from Tata Communications for voice exclusively.
- Telappliant VOIP Office (Hosted Services):-
- Mainstream Contact Centre ACD with Intelligent call routing
- Orderly Q reporting
- Telappliant VOIP Office Recording Solution :-
- Records all calls for compliance or quality monitoring purposes
- Secure, self managed infrastructure
- ZEN3 commits to protecting all information assets entrusted by clients
- Comprehensive Information security management system implemented
- Information security audits are routinely carried out to verify that measures are in place, adequate and effective
We vigorously follow up on all projects to ensure client/consultant compatibility and satisfaction, and we monitor progress to ensure successful completion of each assignment. Continual detailed feedback from both consultants and clients ensure that we are meeting our goals.
Our relationship with our clients and consultants is based upon a long-term commitment. The essence of customer satisfaction is a commitment to quality, a commitment that extends into every phase of our operations. Careful attention to quality enables us to meet or exceed customer expectations. We will continue to strive for quality and efficiency in everything we do.
