Gather, clean and transform your data.
We specialize in delivering high-quality data curation activities which require meticulous gathering and verifying before deploying. Domain understanding for e-commerce catalogs, business listing, labelling is our strength.
Our teams understand your business needs in Data management, and accordingly gather, clean and transform the required data to deliver a high quality data in your domain. We specialize in
- Knowledge-based tasks: Content generation, content management, location services, Survey Production, Internet search
- Expertise-based tasks: Translation, Monitoring, Biz analytics, customer support, sales & marketing, industry specifics
- Micro tasks: Categorization, translation, tagging , labeling
We support lot of our customers and create a reliable data source for their needs in the areas of e-commerce, search and internet portals. Below are some typical services we provide with example tasks
Data Curation: Catalog Optimization
Inaccurate and disorganized product information means frustrated consumers and an increased bounce rate. Our ecommerce Catalog Curation offers:
- Accurate Product Information
- Accurate (and optimized) Product Categorization within your taxonomy
- Searchable Product Information
Example Tasks
- Product Attribute Collection "Find the UPC for this product "Product Attribute Verification" Is this a 12.0 MP camera?
- Product Image Moderation "Does this image match this product title?" Product Disambiguation "Are these two products equivalent?
- Product Categorization "Is this a Camera, a Camera Accessory, or something else?" Product Search Relevance "How relevant is this product to the query 'Xbox 360'?"
Data Curation: Gathering & Verification
- Verification of Business and Marketing Data
- Generate Local Listings Data
- Enrich Business Listings
- Create and Test Business copy
Example Tasks
- Find the LinkedIn profiles of AdBuyers at X company
- Fix the address of Kara's Cupcakes.
- Update the executive staff listing of Xcorp
- What are the summer hours for Soul Cycle on 3rd Avenue & 80th St
- How many stars does Equinox Gym have on Yelp?
Contact services management
As part of Data gathering services and to keep up with the changes of business listing.
Inbound
- Customer Service- Online Chat, Email & Phone
- Inbound Sales - Phone, Email & Chat
- Help Desk
- Follow up of Claims and Sales
- Technical Support
Outbound
- Outbound Sales
- Lead Generation and Qualifying
- Customer Satisfaction Surveys
- Mystery Shopping
- Balance Collection
Training & Ramp up Capabilities
- Our training team consists of a combination of experienced UK , US & Indian trainers.
- All our staff (inbound, KPO, outbound sales & customer support) undergo an initial class room training of 4 weeks and between 4 - 12 weeks of on the floor/on the calls training.
- Our staff have ongoing training of 3 weeks average (after the initial training period)
- Over 60% of our staff are post graduates or engineers
- Over 90% of our staff are graduates
