The past decade has seen chatbots evolve from instant messaging curiosities to essential enterprise technology tools that receive billions in annual investment from some of the most respected names in tech.

That’s because “chatbot” is, ultimately, a broad term representing a sophisticated cluster of technologies ranging from natural language processing to real-time machine learning features.

Collectively, these technologies enable chat-driven capabilities that can transform the way we do business, enabling customers and professionals alike to interact with data through an unprecedentedly natural, simple, and efficient medium.

Experience true conversational intelligence.

Using AI to your advantage. How we do it!

HOW CHAT BRINGS DATA TO LIFE

Technology users have come to expect the cumbersome ways we interact with data-pouring through customer support forums, paging through old corporate manual documents, or hurriedly scrolling through a PDF of sales scripts as a call progresses in real time.

Chatbots have the power to change this fundamental clumsiness. They can answer questions instantly even as they do research to confirm the validity of their answer. They can provide real-time operational insights into sales strategy without interrupting workflows. And they can dramatically improve the efficiency of service centres like IT help desks.

The secret to a great chatbot deployment is an elite-quality data infrastructure and a relentless focus on user experience from inception to support. Data is brain-fuel for chatbots, but even a spectacular breadth of data will fail if the design fails to deliver the sort of intuitive interactions that drive chat-bot adoption in the first place.

Trusted to develop bots imbued with true conversational intelligence for several tech giants, who themselves are pioneers in machine learning and natural language processing, Zen3 can develop a chatbot to fulfill any need—from routine chores to global ambitions.

WHAT CAN ZEN3-POWERED CHATBOTS DO FOR YOUR ENTERPRISE?

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    Flexible Usage Domains

    We have ready-built platforms for chatbots in a selection of prototypical use areas. We also have the sophisticated machine learning and data processing capabilities necessary to develop novel chatbot platforms when required.

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    Intuition-Driven Performance

    Extensive user-driven research results in models that can anticipate many ways a user can phrase a question or command. This ensures organic responsiveness to a variety of natural speech patterns.

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    Sophisticated Data Pipelines

    Even the most sophisticated chat interfaces are only as powerful as the data they’re founded on. Our extensive experience with largescale data processing, annotation, and machine learning techniques ascertain an incredible depth and breadth of knowledge.

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    Flexible Usage Domains

    We have ready-built platforms for chatbots in a selection of prototypical use areas. We also have the sophisticated machine learning and data processing capabilities necessary to develop novel chatbot platforms when required.

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    Intuition-Driven Performance

    Extensive user-driven research results in models that can anticipate many ways a user can phrase a question or command. This ensures organic responsiveness to a variety of natural speech patterns.

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    Sophisticated Data Pipelines

    Even the most sophisticated chat interfaces are only as powerful as the data they’re founded on. Our extensive experience with largescale data processing, annotation, and machine learning techniques ascertain an incredible depth and breadth of knowledge.

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    Thoughtful Interface Design

    A natural chat exchange is just the first step to a great chat interface. Non-intrusive elements should avoid interrupting key workflows and only provide the information the user needs most.

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    An Assistant That Evolves with Your Business

    Chatbots powered by machine learning data infrastructure are learning all the time. The more data they process and the more they’re used, the more powerful their understanding becomes.

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    Custom-Fit to Your Enterprise

    Proven in support of many leading names in tech, Zen3’s strategically designed generic chatbot bases are customized with your own enterprise data to build a chatbot familiar with the subtle contours of your organization.

CHATBOTS THAT DRIVE TANGIBLE VALUE

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24x7 Support

Chatbots not only enable round-the-clock support with unprecedented efficiency but also take up simple customer questions and requests to free up representatives for more complex issues.
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Instant Questions, Consistent Answers

Chatbots don’t have to spend time researching the right answer. They can instantly draw on their data banks to provide the right answer every time.
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Superior Customer Experience

Eliminate long wait times with chatbots that can triage issues and refer the most vital concerns to human professionals.
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Delegation of Mundane Tasks

Chatbots are perfect for taking care of routine conversational tasks, like asking a customer if they have any questions after making a purchase.
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Increased Customer Trust

In addition to providing a better experience, sophisticated bots in customer service demonstrate a commitment to service and innovation.
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Improved Sales and Conversion

Chatbots can execute proven conversion sequences that are adapted on the fly according to dynamic criteria far too complex to be fully considered by human sales representatives.

OUR PROCESS

01

Meet with our client to understand their specific goals for their chatbot and existing data resources.

02

Prepare the necessary logistical elements, conduct background research, and provision access to necessary datasets and technology tools.

03

Begin work on a customized bot and dashboard, developed from the beginning with a persistent focus on the final user experience.

04

Run a thorough testing and bug-squashing sequence before delivery for use in social media, websites, or apps.

PROTOTYPICAL USE CASES

Travel is the perfect use case for a consumer-facing chat assistant. Even short trips require juggling flight and train times, hotel reservations, loyalty programs, and much more.

By providing instantaneous access to these diverse data points on the go, a chatbot can function as the ideal personal travel concierge, dramatically introducing the annoyance of travel. Unfortunately, our bots can’t increase leg room.

Any IT professional knows that a huge volume of service requests involves Q&A on relatively simple issues or on-demand fulfillment of routine administrative tasks.

That makes the help desk the perfect terrain for a chatbot, which can offer instantaneous service while saving pricey IT-pro time for more complex problems.

Accessible through mobile, computer, or text-messaging service, chatbot service agents can put quality customer support at customers’ fingertips even when they’re on the go.

Unlike human service reps, a chatbot doesn’t have to put you on hold while it investigates the answer to your question. Chat is the perfect medium for dramatically reducing the classic pain points associated with interacting with customer service.

RESOURCES

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