The past decade has seen chat bots evolve from instant messaging curiosities to essential enterprise technology tools that receive billions in annual investment from some of the most respected names in tech.

That’s because “chat bot” is, ultimately, a broad term representing a sophisticated cluster of technologies ranging from natural language processing to real-time machine learning capabilities.

Collectively, these technologies enable chat-driven capabilities that can transform the way we do business, enabling customers and professionals alike to interact with data through an unprecedentedly natural, simple, and efficient medium.

Experience true conversational intelligence.

Using AI to your advantage. How we do it!

HOW CHAT BRINGS DATA TO LIFE

Technology users have come to expect the cumbersome ways we interact with data: pouring through customer support forums, paging through old corporate manual documents, or hurriedly scrolling through a PDF of sales scripts as a call progresses in real time.

Chat bots have the power to change this fundamental clumsiness through which we’ve always interacted with technology. They can answer questions instantly, even as they do research to confirm the validity of their answer. They can provide real-time operational insights into sales strategy without interrupting workflows. And they can dramatically improve the efficiency of service centers like IT help desks.

The secret to a great chat bot deployment is elite-quality data infrastructure and a relentless focus on user experience from inception to support. Data is brain-fuel for chat bots, but even a spectacular breadth of data will fail if the design fails to deliver the sort of intuitive interactions that drive chat-bot adoption in the first place.

Trusted to develop bots imbued with true conversational intelligence for some of the biggest names in tech, themselves pioneers in machine learning and natural language processing, Zen3 can develop a chat bot to fulfill any need, from routine chores to global ambitions.

WHAT CAN ZEN3-POWERED CHATBOTS DO FOR YOUR ENTERPRISE?

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    Flexible Usage Domains

    We have ready-built platforms for chat bots in a selection of prototypical use areas and have the sophisticated machine learning and data processing capabilities necessary to develop novel chat bot platforms when required.

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    Intuition-Driven Performance

    Extensive user-driven research results in models that can anticipate the many ways a user can phrase a question or command, ensuring organic responsiveness to a variety of natural speech patterns.

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    Sophisticated Data Pipelines

    Even the most sophisticated chat interfaces are only as powerful as the data they’re founded on. Our extensive experience with largescale data processing, annotation, and machine learning techniques ensure an incredible depth and breadth of knowledge.

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    Flexible Usage Domains

    We have ready-built platforms for chat bots in a selection of prototypical use areas and have the sophisticated machine learning and data processing capabilities necessary to develop novel chat bot platforms when required.

  • null
    Intuition-Driven Performance

    Extensive user-driven research results in models that can anticipate the many ways a user can phrase a question or command, ensuring organic responsiveness to a variety of natural speech patterns.

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    Sophisticated Data Pipelines

    Even the most sophisticated chat interfaces are only as powerful as the data they’re founded on. Our extensive experience with largescale data processing, annotation, and machine learning techniques ensure an incredible depth and breadth of knowledge.

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    Thoughtful Interface Design

    A natural chat exchange is just the first step to a great chat interface. Non-intrusive elements should avoid interrupting key workflows, providing only the information the user needs most.

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    An Assistant that Evolves with Your Business

    Chat bots powered by machine-learning data infrastructure are learning all the time. They more data they process, and the more they’re used, the more powerful their understanding becomes.

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    Custom-Fit to your Enterprise

    Zen3’s strategically designed generic chat bot bases, proven in support of some of the biggest names in tech, are customized with your own enterprise data to build a chat bot familiar with the subtle contours of your organization.

CHAT BOTS THAT DRIVE TANGIBLE VALUE

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24x7 Support

Chat bots not only enable round-the-clock support with unprecedented efficiency but take on simple customer questions and requests to free up representatives for more thorny issues.
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Instant Questions, Consistent Answers

Chat bots don’t have to spend time researching the right answer, instantly drawing on their data banks to provide the right answer every time
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Superior Customer Experience

Eliminate long wait times with chat bots that can triage issues and refer the most vital concerns to human professionals
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Delegate Mundane Tasks to Bots

Chat bots are perfect for taking care of routine conversational tasks, like asking a customer if they have any questions after making a purchase.
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Increase Customer Trust

Sophisticated bots in customer service not only provide a better experience but demonstrate a commitment to service and innovation.
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Improved Sales and Conversion

Chat bots can execute proven conversion sequences that are adapted on the fly according to dynamic criteria far too complex to be fully considered by human sales representatives.

OUR PROCESS

01

Meet with our client to understand their specific goals for their chat bot and existing data resources.

02

Prepare the necessary logistical elements, conduct background research, and provision access to necessary datasets and technology tools.

03

Begin work on a customized bot and dashboard, developed from the beginning with a persistent focus on the final user experience.

04

Thorough testing and bug-squashing sequence before delivery for use in social media, websites, or apps.

PROTOTYPICAL USE CASES

Travel is the perfect use case for a consumer-facing chat assistant. Even short trips require juggling flight and train times, hotel reservations, loyalty programs, and much more.

By providing instantaneous access to these diverse datapoints on the fly, a chat bot can function as the idea personal travel concierge, dramatically introducing the annoyance of travel. Unfortunately, our bots can’t increase leg room.

Any IT professional knows that a huge volume of service requests involve Q&A on relatively simple issues or on-demand fulfilment of routine administrative tasks.

That makes the help desk the perfect terrain for a chat bot, which can offer instantaneous service while saving pricey IT-pro time for more complex problems.

Accessible through mobile, computer, or text-messaging service, chat bot service agents can put quality customer support at customers’ fingertips, even when they’re on the go.

Unlike human service reps, a chat bot doesn’t have to put you on hold while it investigates the answer to your question. Chat is the perfect medium for dramatically reducing the classic pain points associated with interacting with customer service.

Personalized Travel Assistant

Travel is the perfect use case for a consumer-facing chat assistant. Even short trips require juggling flight and train times, hotel reservations, loyalty programs, and much more.

By providing instantaneous access to these diverse datapoints on the fly, a chat bot can function as the idea personal travel concierge, dramatically introducing the annoyance of travel. Unfortunately, our bots can’t increase leg room.

IT Help Desk Automated Trouble-shooter

Any IT professional knows that a huge volume of service requests involve Q&A on relatively simple issues or on-demand fulfilment of routine administrative tasks.

That makes the help desk the perfect terrain for a chat bot, which can offer instantaneous service while saving pricey IT-pro time for more complex problems.

Customer Support

Accessible through mobile, computer, or text-messaging service, chat bot service agents can put quality customer support at customers’ fingertips, even when they’re on the go.

Unlike human service reps, a chat bot doesn’t have to put you on hold while it investigates the answer to your question. Chat is the perfect medium for dramatically reducing the classic pain points associated with interacting with customer service.

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