The past decade has seen chatbots evolve from instant messaging curiosities to essential enterprise technology tools that receive billions in annual investment from some of the most respected names in tech.
That’s because “chatbot” is, ultimately, a broad term representing a sophisticated cluster of technologies ranging from natural language processing to real-time machine learning features.
Collectively, these technologies enable chat-driven capabilities that can transform the way we do business, enabling customers and professionals alike to interact with data through an unprecedentedly natural, simple, and efficient medium.
Experience true conversational intelligence.
HOW CHAT BRINGS DATA TO LIFE
Technology users have come to expect the cumbersome ways we interact with data-pouring through customer support forums, paging through old corporate manual documents, or hurriedly scrolling through a PDF of sales scripts as a call progresses in real time.
Chatbots have the power to change this fundamental clumsiness. They can answer questions instantly even as they do research to confirm the validity of their answer. They can provide real-time operational insights into sales strategy without interrupting workflows. And they can dramatically improve the efficiency of service centres like IT help desks.
The secret to a great chatbot deployment is an elite-quality data infrastructure and a relentless focus on user experience from inception to support. Data is brain-fuel for chatbots, but even a spectacular breadth of data will fail if the design fails to deliver the sort of intuitive interactions that drive chat-bot adoption in the first place.
Trusted to develop bots imbued with true conversational intelligence for several tech giants, who themselves are pioneers in machine learning and natural language processing, Zen3 can develop a chatbot to fulfill any need—from routine chores to global ambitions.
WHAT CAN Zen3-POWERED CHATBOTS DO FOR YOUR ENTERPRISE?
CHATBOTS THAT DRIVE TANGIBLE VALUE
Meet with our client to understand their specific goals for their chatbot and existing data resources.
Prepare the necessary logistical elements, conduct background research, and provision access to necessary datasets and technology tools.
Begin work on a customized bot and dashboard, developed from the beginning with a persistent focus on the final user experience.
Run a thorough testing and bug-squashing sequence before delivery for use in social media, websites, or apps.
PROTOTYPICAL USE CASES
Travel is the perfect use case for a consumer-facing chat assistant. Even short trips require juggling flight and train times, hotel reservations, loyalty programs, and much more.
By providing instantaneous access to these diverse data points on the go, a chatbot can function as the ideal personal travel concierge, dramatically introducing the annoyance of travel. Unfortunately, our bots can’t increase leg room.
Any IT professional knows that a huge volume of service requests involves Q&A on relatively simple issues or on-demand fulfillment of routine administrative tasks.
That makes the help desk the perfect terrain for a chatbot, which can offer instantaneous service while saving pricey IT-pro time for more complex problems.
Accessible through mobile, computer, or text-messaging service, chatbot service agents can put quality customer support at customers’ fingertips even when they’re on the go.
Unlike human service reps, a chatbot doesn’t have to put you on hold while it investigates the answer to your question. Chat is the perfect medium for dramatically reducing the classic pain points associated with interacting with customer service.