Speech data is an incredibly information-rich medium. A few minutes of recorded speech contain more content than seemingly longer written text, revealing vital information about the speakers’ state of mind, motivation, background, nationality, and much more.

Yet this wealth of information can’t be extracted if speech data are managed as mere static recordings. Unannotated audio is almost impossible to integrate with broader analytics, rendering a potentially rich data source largely inaccessible.

Meanwhile, identifying audio data that fulfill specific project parameters requires an in-depth knowledge of this unique data medium.

Zen3 has proven its ability to acquire, annotate/analyze, and deliver large voice datasets for some of the most respected tech companies in the world

Using AI to your advantage. How we do it!

WHAT WE OFFER

Variety and volume of curated and high-quality speech data

Accurately localized, translated, transliterated and transcribed

Properly annotated and contextualized to suit specific client-defined needs outcomes

Managed and optimized by experts who understand enterprise-scale data pipelines

Efficiently managed workflow with QC monitored at every stage

Automated insight generation and pre-built workflows for multiple use cases

ZEN3’S SPEECH SERVICES

Speech Collection Services
  • Data requirements analyzed by linguists and speech quality analysis
  • Data requirements validated by ML experts
  • Worldwide speech data in most languages
  • Collection supported in multiple environment types
  • Tooling and studio availability to collect quality data
  • Indic language expertise
Speech Translation Services
  • Automated speech-to-text for most languages
  • Translation services from any language to any language
  • Transliteration services to suit your specific needs
  • Human-powered transcribing across all languages
  • Credentialed experts in most languages and presence worldwide
Speech Annotation Services
  • Annotation and labeling by Zen3 Speech ML models
  • Further curation by expert linguists and language specialists
  • Analysis by quality experts with experience managing large volumes
  • Annotation on deep characteristics far beyond superficial categorization
Speech Insight Services
  • High-quality labeling beyond simple sentiment annotation, motivation and other subtle factors
  • Custom labels and annotation for project-specific needs
  • Live insight generation customized for your operational priorities

ZEN3 SPEECH ANALYTICS USE CASES

Voice Assistants and More

Privacy, Protection and Compliance

  • PII redaction
  • PCI redaction
  • Other information redaction
  • Regulatory compliance monitoring

Operational Analytics and Support

  • Fraud protection analysis
  • Job candidate audio analysis
  • Context-driven audio evaluation

Customer Service and Support

  • Customer care compliance
  • Voice-savvy process improvement
  • Customer care feedback
  • Analytical insight into support conversations

Sales and Marketing

  • Contact center sales Analysis
  • Sales conversation analysis
  • Lead generation
  • Sales representative evaluation

Machine Learning

  • Automated voice data pipelines
  • Natural language voice assistants
  • Smart assistants capable of listening to voice input
  • Customer-facing chat bots capable of speech

SPEECH DATA: THE ZEN3 APPROACH

Transforming Speech from Audio to Business Intelligence

Annotation and analysis can dramatically enhance the value of any speech data by mapping key characteristics ranging from sentiment to intent to the subject. This added intelligence takes recorded conversations from static audio to information-rich speech that can be readily integrated with data-driven efforts throughout the enterprise.

Zen3’s speech data capabilities do not just leverage the deep experience and custom toolsets to ensure a more efficient data pipeline. We also engage with our clients in a true consultative relationship, working to understand speech data analysis as part of your enterprise’s broader strategic priorities (including assisting with developing your own voice-rich machine learning models).

DISCOVERY TO INSIGHT AND MODERATION PROCESS

Speech Requirements Analysis
Speech Collection and Curation
Translation Transcription and Transliteration
ML Automated Labeling and Annotation
Human Annotation and Labeling with Quality Control
Converting and Automating Ongoing Speech Data Requirements
Speech Data Moderation

ZEN3 SPEECH DATA SERVICE OFFERINGS

Our true end-to-end speech data collection service ensures the efficient delivery of high-quality data, even while supporting multiple large collection efforts in parallel. Data collection is tailored to the specific needs of each project. A full-featured set of collection services supports all types of speech in a wide range of acoustic environments.

Our efforts are supported by linguists and other language specialists with relevant expertise (highly localized when necessary). Their work is streamlined by custom tools and quality assurance controls that have proven themselves in global-scale speech data initiatives involving hundreds of Zen3 experts.

Audio data is sourced using diverse methods, including innovative crowd-sourcing approaches for Indic languages.

Our intel-rich annotation, for instance, transforms raw conversations into elite-quality data ideal for training machine learning models. A representative sampling of our detail-rich value-added services for voice includes acoustic tagging, silence detection, speaker IT/tagging, emotion and intent determination, and much more.

Even relatively routine moderation efforts-ensuring the user generated audio files don’t contain profanity, for instance—require substantial data infrastructure. Smart automation makes this process far less cumbersome, supported by human analysts for more nuanced judgment calls. From ensuring speech data fulfils corporate policies, to ensuring relevance to the task at hand, our moderation services provide real-time data quality management in diverse enterprise settings.

THE SAYINT EXPERIENCE

As speech becomes an essential user interface medium, organizational speech analytic capabilities are rapidly becoming indispensable.

Zen3 provides end-to-end support for conversational analytics, powered by and delivered through our Sayint platform. Sayint’s tools drive insight generation in support of core business objectives like improving customer satisfaction, evaluating sales conversations, and monitoring service interactions.

Zen3 uses these powerful capabilities to support three of the leading global voice assistants for some of the most respected names in tech.

GLOBAL EXPERTISE, LOCAL SENSITIVITY

Zen3 has the demonstrated capability of collecting custom enterprise-grade speech data anywhere in the world.

Working with a network of partners and independent experts around the world, our team has the ability to collect data for unique speech data initiatives, even those centering on subtle regional and local language variations.

INDIC LANGUAGE EXPERTISE

Indo-Aryan
Hindi, Urdu, Bengali, Konkani, Marathi, Gujarati, Punjabi, Kashmiri, Rajasthani, Sindhi, Assamese, Maithili, Odia, Sinhalese

Dravidian
Telugu, Tamil, Kannada, Malayalam

Austro-Asiatic
Khasi, Munda, Santhali

Sino-Tibetan
Meitei, Bodo

ENGLISH LANGUAGE EXPERTISE

European
British, Welsh, Scottish, Irish, Yorkshire, German, Spanish, Italian, French

American
Canadian, American, Mexican, Caribbean, Colombia

APAC
Indian, Singaporean, Malaysian, Australian, New Zealand, Philippines

Africa
South African, Nigerian, Ugandan, Kenyan

OUR DATA EXPERTISE

10,000

Hours of Speech Collected

200+

Team of Voice Data Collectors

40+

Language Experts

100%

Pll Compliant

Pan India, US & EU

Coverage

>90%

Data Acceptance and Accuracy

DATA SERVICES GROUP

Our Data Services Group covers all media types. With more than 150+ Million data items collected, annotated, analyzed and delivered to our clients, we can deliver data no matter how ambitious our clients’ vision of intelligence is.

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