Speech data is an incredibly information-rich medium. A few minutes of recorded speech contain more content than seemingly longer written text, revealing vital information about the speakers’ state of mind, motivation, background, nationality, and much more.
Yet this wealth of information can’t be extracted if speech data are managed as mere static recordings. Unannotated audio is almost impossible to integrate with broader analytics, rendering a potentially rich data source largely inaccessible.
Meanwhile, identifying audio data that fulfill specific project parameters requires an in-depth knowledge of this unique data medium.
Zen3 has proven its ability to acquire, annotate/analyze, and deliver large voice datasets for some of the most respected tech companies in the world
WHAT WE OFFER
ZEN3’S SPEECH SERVICES
Speech Collection Services
Speech Translation Services
Speech Annotation Services
Speech Insight Services
SPEECH DATA: THE ZEN3 APPROACH
Transforming Speech from Audio to Business Intelligence
Annotation and analysis can dramatically enhance the value of any speech data by mapping key characteristics ranging from sentiment to intent to the subject. This added intelligence takes recorded conversations from static audio to information-rich speech that can be readily integrated with data-driven efforts throughout the enterprise.
Zen3’s speech data capabilities do not just leverage the deep experience and custom toolsets to ensure a more efficient data pipeline. We also engage with our clients in a true consultative relationship, working to understand speech data analysis as part of your enterprise’s broader strategic priorities (including assisting with developing your own voice-rich machine learning models).
DISCOVERY TO INSIGHT AND MODERATION PROCESS
ZEN3 SPEECH DATA SERVICE OFFERINGS
Our true end-to-end speech data collection service ensures the efficient delivery of high-quality data, even while supporting multiple large collection efforts in parallel. Data collection is tailored to the specific needs of each project. A full-featured set of collection services supports all types of speech in a wide range of acoustic environments.
Our efforts are supported by linguists and other language specialists with relevant expertise (highly localized when necessary). Their work is streamlined by custom tools and quality assurance controls that have proven themselves in global-scale speech data initiatives involving hundreds of Zen3 experts.
Audio data is sourced using diverse methods, including innovative crowd-sourcing approaches for Indic languages.
Our intel-rich annotation, for instance, transforms raw conversations into elite-quality data ideal for training machine learning models. A representative sampling of our detail-rich value-added services for voice includes acoustic tagging, silence detection, speaker IT/tagging, emotion and intent determination, and much more.
Even relatively routine moderation efforts-ensuring the user generated audio files don’t contain profanity, for instance—require substantial data infrastructure. Smart automation makes this process far less cumbersome, supported by human analysts for more nuanced judgment calls. From ensuring speech data fulfils corporate policies, to ensuring relevance to the task at hand, our moderation services provide real-time data quality management in diverse enterprise settings.
THE SAYINT EXPERIENCE
As speech becomes an essential user interface medium, organizational speech analytic capabilities are rapidly becoming indispensable.
Zen3 provides end-to-end support for conversational analytics, powered by and delivered through our Sayint platform. Sayint’s tools drive insight generation in support of core business objectives like improving customer satisfaction, evaluating sales conversations, and monitoring service interactions.
Zen3 uses these powerful capabilities to support three of the leading global voice assistants for some of the most respected names in tech.
GLOBAL EXPERTISE, LOCAL SENSITIVITY
Zen3 has the demonstrated capability of collecting custom enterprise-grade speech data anywhere in the world.
Working with a network of partners and independent experts around the world, our team has the ability to collect data for unique speech data initiatives, even those centering on subtle regional and local language variations.
INDIC LANGUAGE EXPERTISE
Hindi, Urdu, Bengali, Konkani, Marathi, Gujarati, Punjabi, Kashmiri, Rajasthani, Sindhi, Assamese, Maithili, Odia, Sinhalese
Telugu, Tamil, Kannada, Malayalam
Khasi, Munda, Santhali
ENGLISH LANGUAGE EXPERTISE
British, Welsh, Scottish, Irish, Yorkshire, German, Spanish, Italian, French
Canadian, American, Mexican, Caribbean, Colombia
Indian, Singaporean, Malaysian, Australian, New Zealand, Philippines
South African, Nigerian, Ugandan, Kenyan
OUR DATA EXPERTISE
DATA SERVICES GROUP
Our Data Services Group covers all media types. With more than 150+ Million data items collected, annotated, analyzed and delivered to our clients, we can deliver data no matter how ambitious our clients’ vision of intelligence is.