The past decade has seen AI rapidly go from fuel for science fiction to foundation for enterprise success. Machine learning applications, capable of analyzing data at a scale unmatchable by humans while employing a subtlety previously inaccessible to computers, are the most common example.
But true robotic process automation, AI-driven tools capable of executing complex enterprise tasks, is quickly emerging as another front-link application for AI. These virtual “bots” bring the same benefits to operations as machine learning brings to data—highly efficient automation of tasks that were previously far too multi-faceted for machines.
Few companies, however, currently feature a sufficient knowledge-base to implement ground-up robotic process automation efforts.
That means that the incredible benefits these bots are capable of driving have remained inaccessible to far too many enterprises. Until now.
BUILDING BLOCKS OF TRANSFORMATIVE BUSINESS BOT DEVELOPMENT
ROBOTIC PROCESS AUTOMATION: THE ZEN 3 APPROACH
The end-goal of robotic process automation—rules-driven business processes executed faster than ever before—has the potential to transform virtually any industry. This capability not only drives dramatic operational efficiencies but also opens opportunities that were never feasible before. Meanwhile, humans freed from cumbersome chores are free to focus on what humans do best.
But there is a central challenge in pursuing this transformation—assembling a critical mass of organizational knowledge on automation while building complex automated processes without sacrificing any of the fine-grained detail of existing processes.
Zen3 has experience in fast-tracking this process for enterprises across the globe. We leverage our deep knowledge of AI-based technologies through a proven process for understanding business workflows and processes for potential automation of our clients. We follow an end-to-end process designed to not only smoothly facilitate impactful automation but also proactively identify new opportunities along the way. By defining a long-term process centered on achieving strategic milestones that drive value on the way to more ambitious automation efforts, we limit the costs and risks of the overall project.
PROTOTYPICAL AUTOMATION USE CASES
Enterprise automation bots don’t always work in isolation. They can take care of complex tasks in close coordination with human workers. Finance, for instance, is one of the industries that’s adopted process automation the fastest.
Bots can take care of technical management tasks like portfolio re-balancing and accounting error checking, freeing human professionals for subtler research, innovation-focused development, or customer interaction.
When a customer comes in with a complex service request, a human representative is often forced to interact with multiple databases, even calling different department or locations for clarification. Meanwhile, the customer waits.
Service bots can seamlessly interact with numerous information sources at the same time—and near instantaneously. At the same time, they can serve a virtually unlimited number of customers. They can even support service processes that need to unfold over time—like intaking an application, securing credit, and facilitating a major purchase over several weeks.
Any rules-based task that requires humans to make the same basic analytical decision time after time is an excellent target for robotic process automation. From synchronizing extensive spreadsheets to checking reports against hundreds of data sources to optimizing warehouse management practices, Zen3’s automation bots can accomplish challenging business tasks faster, at a lower cost, and better than ever before, all while enabling novel opportunities.